Why OmniCore?
At the heart of what we do is the understanding that Small Businesses are the backbone of our society. Each and every one deserves to be offered the tools, resources and the support needed to thrive and achieve greater success.
At OmniCore, we provide you with the tools and support to create a path towards success that plays to your strengths. Previous experience in the merchant services and/or sales industries can be highly beneficial to your success as a Sales Partner with us; however, no direct prior experience in this industry is required.
If you love building working relationships and have an attitude towards finding the right solution to help businesses succeed – then we want to hear from you.
Our Mission
Our mission is to empower businesses with reliable, cost-effective payment solutions and modern POS technology. We believe businesses deserve clear pricing, flexible terms, and dedicated support—without unnecessary restrictions.
Current Open Positions
OmniCore is looking for highly motivated Sales Representatives to grow the sales channel in their respective communities. The successful candidate will be a self-starter responsible for identifying and establishing contact with new clients and following up with existing clients to maintain relationships.
Partner with a company ranked the Highest Payment and Point of Sale provider by BBB in Northern California. We are redefining the merchant service industry by providing businesses the resources and services they deserve, including cutting-edge technology and payment processing solutions.
Responsibilities
As a Sales Representative with OmniCore, you will have the opportunity to grow your sales career, have a flexible schedule, and achieve financial freedom. Our sales partners have access to top-notch training and support, uncapped income potential, and innovative solutions for business owners.
- Develop and flourish relationships with small to medium-sized businesses in your area to help them select the right payment solution that best fits their needs.
- Manage the sales cycle from start to finish.
- Work closely with your Sales Director to help reach your professional career goals.
- Educate local business owners on pricing solutions so that they can save money, streamline operations, and accelerate revenue growth.
What’s in it For You?
-
Uncapped income potential, including monthly bonuses, large merchant account bonuses and lifetime residuals.
-
Have the freedom to sell month-to-month programs and offer free equipment.
-
Work-Life Balance with the ability to work full or part-time.
-
Receive unmatched support through our Customer Service/Tech support departments.
-
Offer programs you are proud to sell and give local businesses resources to grow and succeed, all backed by 100% transparent pricing.
What’s needed from You?
- Excellent prospecting, communication, presentation, and networking skills.
- Professional demeanor with a results-driven attitude and a high sense of integrity.
- Passion for being the best at what you do and a willingness to step out of your comfort zone.
Job Types & Benefits
- Full-time, Part-time
- Flexible schedule
- 100% Uncapped commission
Work Location
-
In-Office and/or Merchants Locations
-
Sacramento, Roseville, Rocklin, Folsom, Elk Grove, Rancho Cordova, Greater Sacramento
OmniCore is a provider of payment technology solutions for business across the United States. We are looking for a stellar Customer Service and Technical Support (CST) representative with excellent customer service skills with a can-do mentality who is keen to learn and develop their skills while contributing to a high performing and enthusiastic team.
CST Service representative plays a very important role and must have a passion for delivering a personalized and caring experience for clients and internal sales agents alike and they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request.
Responsibilities
-
The CST Service representative will be responsible for assisting clients and sales agents with technical support of merchant processing hardware/software, troubleshooting inquiries, and problem resolution via various contacts methods: telephone, email or chat.
-
Provide extraordinary client service to merchants via inbound phone calls, email or chat.
-
Provide extraordinary service and sales support to agents and partners.
-
Respond to incoming customer requests quickly proficiently and professionally while meeting specific quality expectations.
-
Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting.
-
Help to ensure incoming requests are handled in a timely manner and communicating with other departments, managers, and Business Consultants.
-
Thoroughly describe and document work using call ticketing systems.
-
Update the ticketing system and advance tickets with current status of all ongoing issues and Merchant Contacts.
-
Assisting with the installation of equipment, menu builds, software configuration, troubleshoot and services for merchants.
-
Assisting with Internet networking, configuration and troubleshooting.
Requirements and skills
-
Customer service experience required.
-
Prior experience in call center, financial industry or ecommerce environments is preferred.
-
Strong customer service skills and follow thru skills.
-
Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required.
-
Punctual, regular and consistent attendance.
-
Bi lingual (Spanish) is a plus but not required.
-
Computer Skills, including Microsoft Office, data entry, and CRM systems.
-
Proven prior CRM or database experience is preferred.
-
2+ years Customer Service Technical Support experience preferred, but not required.
-
Experience in the banking or credit card processing industry preferred, but not required.
-
High school diploma or equivalent is required.
-
Knowledge of customer service core principles and practices.
Job Type
-
Full time
-
Competitive Salary
